Italy's Competition Authority has launched two investigations into Microsoft-owned game studio Activision Blizzard, focusing on the mobile titles Diablo Immortal and Call of Duty: Mobile. The agency alleges that these free-to-play games employ "misleading" and "aggressive" monetization practices to persuade players to make in-game purchases.
According to regulators, the games' user interface is designed to encourage longer play sessions while bombarding players with reminders and opportunities to spend real money in-game. This can include messages urging players not to miss out on limited-time items or warnings that in-game currency bundles are available for purchase.
The watchdog is also scrutinizing parental control settings, which it claims are too permissive, allowing players to make in-game purchases and enjoy unlimited playtime without restrictions. Investigations will be conducted into potential breaches of consumer contractual rights, including the EU's 14-day right of withdrawal.
As with many free-to-play games, monetization strategies often rely on loot boxes and other in-game purchases that can blur the line between natural game progression and pay-to-win scenarios. One example of an aggressive player spent $100,000 on Diablo Immortal, highlighting the potential financial risks associated with these models.
According to regulators, the games' user interface is designed to encourage longer play sessions while bombarding players with reminders and opportunities to spend real money in-game. This can include messages urging players not to miss out on limited-time items or warnings that in-game currency bundles are available for purchase.
The watchdog is also scrutinizing parental control settings, which it claims are too permissive, allowing players to make in-game purchases and enjoy unlimited playtime without restrictions. Investigations will be conducted into potential breaches of consumer contractual rights, including the EU's 14-day right of withdrawal.
As with many free-to-play games, monetization strategies often rely on loot boxes and other in-game purchases that can blur the line between natural game progression and pay-to-win scenarios. One example of an aggressive player spent $100,000 on Diablo Immortal, highlighting the potential financial risks associated with these models.