Tesla is recalling nearly 10,000 of its popular home battery systems, the Powerwall 2, due to reports of overheating, smoking, and fires caused by faulty lithium-ion batteries.
The U.S. Consumer Product Safety Commission has received a total of 22 reports of units experiencing overheating issues and six instances where the units were reported as smoking. Furthermore, five cases have been documented where fires broke out, causing only minor property damage to surrounding properties.
In light of these findings, Tesla is urging its Powerwall 2 customers in the U.S. to check their app for notifications regarding whether their unit has been affected by the recall. The company's team has also remotely discharged any online units that are experiencing issues to prevent overheating.
According to the CPSC, all recalled Powerwall 2 units were installed across the country between November 2020 and December 2022 at a retail price of around $8,000. The agency notes that these affected units represent only a subset of total Powerwall 2 installations.
Tesla has assured customers that the recall will not affect its newer Powerwall 3 models. However, in September last year, a similar recall notice was issued for the same product by Australian authorities, highlighting the global nature of this issue.
The affected customers can expect their units to be removed and replaced at no cost, according to Tesla's terms. For those requiring assistance, they are advised to reach out to their certified installer or contact Tesla directly via email or phone.
It's worth noting that Tesla has seen a significant surge in its Powerwall sales over the past few years, with one million units sold globally as of September last year. The company aims to make clean energy more accessible worldwide, and its latest production record – 1,500 Powerwalls in a single day at Gigafactory Nevada – reflects this goal.
The U.S. Consumer Product Safety Commission has received a total of 22 reports of units experiencing overheating issues and six instances where the units were reported as smoking. Furthermore, five cases have been documented where fires broke out, causing only minor property damage to surrounding properties.
In light of these findings, Tesla is urging its Powerwall 2 customers in the U.S. to check their app for notifications regarding whether their unit has been affected by the recall. The company's team has also remotely discharged any online units that are experiencing issues to prevent overheating.
According to the CPSC, all recalled Powerwall 2 units were installed across the country between November 2020 and December 2022 at a retail price of around $8,000. The agency notes that these affected units represent only a subset of total Powerwall 2 installations.
Tesla has assured customers that the recall will not affect its newer Powerwall 3 models. However, in September last year, a similar recall notice was issued for the same product by Australian authorities, highlighting the global nature of this issue.
The affected customers can expect their units to be removed and replaced at no cost, according to Tesla's terms. For those requiring assistance, they are advised to reach out to their certified installer or contact Tesla directly via email or phone.
It's worth noting that Tesla has seen a significant surge in its Powerwall sales over the past few years, with one million units sold globally as of September last year. The company aims to make clean energy more accessible worldwide, and its latest production record – 1,500 Powerwalls in a single day at Gigafactory Nevada – reflects this goal.
they're recalling like nearly 10k powerwall 2 units due to overheating & fires caused by faulty batteries 
that's crazy! i mean, $8k is a pretty penny for something that can cause property damage. thankfully the recall doesn't affect their newer powerwall 3 models but it's still a huge inconvenience for those affected 
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tesla needs to get this sorted out ASAP. i hope they're taking good care of the customers who are being recalled and replacing their units at no cost 
. fingers crossed it's just a software update or something that fixes the issue 
... I mean, I get it, they're trying to make clean energy more accessible, but can't they just get it right? 
I'm starting to think all these new tech innovations are just a bunch of hype... Like, who needs a smart home battery system that's gonna break after like 3 years? 
And now we've got reports of fires and stuff... That's not exactly the safety thing Tesla's going for 
. I'm surprised they're not recalling their Model S cars too, given how much more advanced those batteries are 
. Anyway, at least it's not like they're gonna charge us for fixing these faulty units, right? 
This is crazy! I mean, I knew Tesla was on the rise but not like this. Overheating, smoking, fires... that's some scary stuff 
. On the bright side, at least they're taking responsibility and offering to replace them for free 
. But seriously, how do you even track down all these units? It's good that Tesla is being proactive about this but it just goes to show that even with all the tech advancements, we still have some work to do in terms of quality control 
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i'm not sure how common it is but 5 fires already? that's like, really scary. i mean, i know the company said the new ones won't be affected but what if they don't get fixed properly? 
I'M SO CONCERNED ABOUT THIS RECALL ALERT!!! TEN THOUSAND POWERWALL 2 BATTERIES? THAT'S A LOT OF PRODUCTS ON THE LINE!!! I FEEL BAD FOR ALL THE CUSTOMERS WHO BOUGHT THESE UNITS THINKING THEY WERE GETTING A RELIABLE AND SAFE HOME ENERGY SOLUTION. IT'S LIKE, YOU CAN'T EVEN TRUST THESE THINGS RIGHT?! 
And yay, they're gonna replace it for free! That's just great customer service... after the fact. 
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. The fact that they can produce 1,500 Powerwalls in a single day is just crazy 
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Tesla's response to this issue is definitely more organized than some of their other recalls, but let's hope they get it right next time... 3 out of 5 stars for customer satisfaction 
